FAQ
Discover How Craft Concierge Works
Find clear and concise answers to the most commonly asked questions about Craft Concierge services, memberships, and benefits.
Membership Plans and Services
What’s included in my Craft Concierge membership?
Do I need health insurance if I have a direct primary care membership?
Think of it like this: you don’t need car insurance for an oil change, and with our direct primary care in Tampa, you won’t need health insurance for your everyday healthcare needs. Our membership covers your routine care, freeing up your health insurance for what it’s really meant for—major, unexpected health events. That’s why we suggest keeping it for those rare situations.
What's the difference between traditional care and direct primary care?
Certain specialized treatments, prescription medications, and services outside of Craft Concierge, such as hospitalizations or specialist consultations, are not covered. Refer to your plan’s specific terms for more information.
How can I choose the right plan for me?
Craft Concierge offers different membership tiers tailored to various healthcare needs. Core is ideal for basic primary care, Vitality offers comprehensive wellness support, and Longevity provides VIP-level care. Review the plan features on the website or speak with our team to decide which suits you best.
How much does a Craft Concierge membership cost?
Membership starts at $99/month for the Core plan, with options like Vitality at $175/month and Longevity at $500/month.
Can I meet the doctor before signing up for a membership?
Yes! Craft Concierge offers a complimentary consultation so you can meet the doctor, discuss your needs, and see if the membership model fits your healthcare goals.
What is the duration of my membership?
Memberships are annual and renew every 12 months. You can upgrade, renew, or cancel as per your agreement terms.
How do I sign up for membership?
Joining is easy. Visit our website, select your plan, and complete the enrollment process.
Can I extend or upgrade my membership?
Yes, you can upgrade to a higher-tier plan to access additional services. Contact the support team for assistance.
Direct Primary Care
What are the advantages of direct primary care?
Direct primary care offers a simplified, patient-focused approach to healthcare. It eliminates insurance hassles, provides longer appointment times, direct physician communication, and offers transparent, flat-rate pricing for services.
How is direct primary care different from traditional primary care?
Unlike traditional care, direct primary care (DPC) bypasses insurance, providing patients with direct access to their physician, transparent pricing, and more personalized attention. Say goodbye to rushed appointments and unexpected bills.
Do I need health insurance with direct primary care?
While a Craft Concierge membership covers most primary care needs, health insurance is recommended for specialist visits, hospitalizations, and other non-included services. Think of your membership as a complement to traditional insurance.
Is a membership required to see a doctor?
No, a membership is not required. Non-members can book individual appointments for $150 per visit, which is perfect for those needing occasional care without a commitment.
Who can benefit from Craft Concierge?
Craft Concierge is ideal for individuals and families seeking personalized, convenient, and high-quality healthcare without the constraints of insurance networks. Employers can also benefit by offering memberships as a healthcare perk for employees.
What happens if I need urgent care?
Most urgent care needs can be addressed directly through your membership. Services like sick visits, COVID testing, and minor procedures are included. Just contact your doctor, even during evenings or weekends.
Where are your offices located?
Our offices are currently located at 5711 E. 71st STE 100 Tulsa, Oklahoma, and Tampa, Florida.
Appointments and Communication
How does membership work?
With Craft Concierge, you pay a flat fee for unlimited primary care services. This includes appointments, diagnostic services, and direct communication with your doctor.
What does “unlimited messaging” mean?
Unlimited messaging allows you to contact your physician directly via a secure platform for questions, follow-ups, or minor concerns, without needing an appointment.
Are appointments virtual or in-person
Appointments can be either virtual or in-person, depending on your preference and healthcare needs.
Can I switch an in-person visit to a virtual appointment?
Yes, you can easily switch an in-person visit to a virtual appointment by contacting our support team.
What if I don’t use all my visits within the membership year?
Unused visits do not roll over into the next membership year. We recommend scheduling regular appointments to make the most of your membership.
Billing and Insurance
How does Craft Concierge bill members?
Membership fees are billed monthly or annually, depending on your chosen payment plan.
Does my membership automatically renew?
Yes, memberships renew automatically every 12 months unless you cancel prior to the renewal date.
Does insurance cover Craft Concierge services?
Craft Concierge services are typically not covered by insurance. However, our transparent pricing model ensures you know exactly what you’re paying for.
Lab Testing and Results
What do I need to know about lab testing with Craft Concierge?
Lab testing is seamlessly integrated into your care plan, with results reviewed directly by your physician to provide tailored recommendations.
Where can I complete diagnostic or advanced testing?
You can complete most tests at Craft Concierge’s in-house facilities or at a recommended location.
When will I receive my lab results?
Lab results are typically available within a few days, and your doctor will review them with you during a follow-up visit.